To make a better world for you and for me and for the entire human race..
Service Concept :
1. Work together with customers and provide the best solution to meet request.
2. Build up the inventory plan to meet customer's urgent seasonal business volumes.
3. Focus on comprehensive customer care and service through out the pre-sale, on-sale and after-sale.
4. Fast response to customer's complaints via E-mail, telephone, fax and other conveninet ways.
Pre-sale Service :
1: Understand the specific requirements and then provide a solution
2: Finalize the solution and then make samples for testing and evaluation.
3: Samples approved and submit a written confirmation
4: Make mass prodution per the exact specs of approved samples
5: Invite customers to audit factory
On-sale Service :
1: Follow up the orders closly in case of any mistakes and delays
2: Guarantee the exact and fast lead time.
3: Discuss with cusotmers about the most convenient and cost effective transportation tools.
4: Keep close contact with carriers during shipment
After-sale Service :
1: Confirm the delivery as per tracking results.
2: Follow up the situation of products.
3: Build up the customer complaint procedure to deal with any complaints in time.
4: Make regular customer survey by professional agency and pay regular visit at customers.